Ed. 03 Rev. 03 of 14/11/2025 [translation of the original]

Ensuring the Quality of the service, the products supplied, and compliance with Environmental conditions represents the commitment that Mix S.r.l. undertakes towards its Customers and all interested parties.

For this purpose, Mix S.r.l. has defined company guidelines aimed at pursuing the Global Quality of the service through the following policies:

Policy towards Customers (dealers)

The provision of our products and related services must meet the expectations of the Customer (dealer) in terms of company reliability, promptness of technical assistance services and spare parts management, punctuality of deliveries, quality/price ratio, marketing/image, and safety in relation to National, International, and Legislative regulations, in compliance with mandatory requirements, placing particular emphasis on the concept of environmental sustainability in order to increase, over time, the satisfaction of the final customer (user).

Policy towards Customers (end users)

The provision of our products and related services must meet the expectations of the end user in terms of ease of use, performance, and safety during the various phases of use, in order to increase, over time, the end user’s satisfaction with the dealer and, consequently, with our brand.

Internal Policy

Improve the effectiveness of the Quality and Environmental Management System through the monitoring and continuous improvement of products and of internal and external company processes.
Implement a training program involving internal staff in order to increase motivation and awareness of the importance of working in compliance with the requirements that impact safety, protection of the end user, and environmental sustainability.
Minimize potential risks for employees, Customers, users, and the environment through a system defined and governed by procedures and control activities for all processes, in order to meet both the expressed and unexpressed needs of the Customer over time and the applicable mandatory requirements.

Policy towards suppliers

Primary suppliers/partners will be involved in achieving our objectives, so as to improve the level of their service and reduce their environmental impact.

Environment

In particular, with regard to the Environment, the company is committed to:

  • Protecting the environment and preventing pollution in every decision-making and operational phase of company activities
  • Operating in full compliance with applicable legal requirements and other current provisions concerning environmental protection, ensuring all obligations of conformity

Improving environmental performance by:

  • involving and making personnel responsible for environmental protection issues
  • spreading a corporate culture of Environmental Protection through the information, training, and instruction of all personnel regarding operational and behavioral rules established to improve the company’s environmental management

Maintaining or promoting open dialogue with local communities and environmental authorities.

Mix S.r.l. is committed to the application of the requirements introduced by amendment AMD1/2024, considering the risks and opportunities related to climate change in every aspect of its activity and assessing direct and indirect impacts, adopting measures to ensure compliance with legislative requirements and the continuous updating of quality and environmental processes.

Mix S.r.l. is aware that maintaining competitiveness on the market is only possible through continuous improvement of its level of Quality and environmental sustainability; to this end, Management ensures that the company’s Quality and Environmental Management System complies with the requirements of the standards UNI EN ISO 9001:2015 and UNI EN ISO 14001:2015, and ensures that the Quality and Environmental Policy is shared and implemented at all levels of the organization.

Occimiano, 14/11/2025

Geom. Carlo Gavotto
Chairman of the Board of Directors